returns and exchanges

How do I return items?
We do our best to deliver a perfect product. If you for whatever reason do not wish to keep the product, you may return within fourteen (14) days from date of purchase for a full refund. The returned product must be in perfect condition. All goods will be inspected on return and any item in unsuitable condition will be sent back to you. The returnaddress to be used can be found on our website and is also printed on the clear and detailed return instructions included in every shipment. The costs of return shipping are for the client’s account. Please note that the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Stylescout will only pay the return shipping costs if the return is a result of our error.
What do you mean with perfect condition?
Perfect condition means unwashed and unworn, with all the original packaging and garment tags still attached. New and unused means that there are no marks, no perfume scent on any item, any wear on the tags and no attempted reparations on a defect. Please read our Terms and Conditions for all details.
Is it possible to return shoes?
You can also return shoes. Please note that shoes must be tried on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoebox as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with scratched soles may not be accepted, and may be sent back to the customer.
Do I have to return my items in the original packaging?
Items should be returned in their original packaging to make sure they are protected in transit. Shoe boxes should also be protected as they are considered part of the product, and shoes that are returned without boxes or in damaged boxes may not be accepted and may be sent back to the customer. Swimming costumes and bikini bottoms should be tried over underwear. Returns may not be accepted if the hygiene strip has been removed.
How long can I keep an item before I send it back?
Items should be returned within 14 days from date of purchase. Please note that the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
Can I exchange an item?
Please note that we are only able to offer size exchanges for free. If you wish to exchange your item for an alternative style, we suggest that you return it and purchase the new item separately.
What happens if I return my item late?
Items should be returned within 14 days from date of purchase. Unfortunately we cannot accept returns outside these timeframes.
How will I be refunded?
Refunds will be done via credit card or directly to your bank account depending on the way you paid originally. In both cases after retention of the charged original shipping costs.
I have been refunded the incorrect amount
We are very sorry if we made a mistake on your refund. Please contact us and we will try to sort it out for you as soon as possible. Please note we will usually refund you what you paid for the goods, but not the delivery charts expect in cases the entire order was faulty. That may affect the amount.
How do you classify faulty goods?
We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging. If your item is faulty on receipt, please contact us within two (2) business days to arrange for an exchange or refund. Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If you would like to exchange a faulty item, we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items.
Contact
We want your shopping experience to be as hassle-free as possible. If you have not been able to answer your query by one of the entries on our help pages, do not hesitate to contact us by email or telephone +31 (0) 6 5264 9668.